It's such a rarity to encounter good customer service. We ought to mention it more often.
I had two good experiences in the past few weeks.
The weekend before last I rented a wood chipper at the Catonsville ABC Rental Center. The delivery charge had gone up a lot since I last did this a few years ago, but the woman behind the counter halved the charge since I live close by. Then, when I had an issue -- couldn't get the motor started after shutting it down for a break -- they gave me the choice of another session with it, or just charging me for a half-day instead of a whole one. I was pleased.
And I recently ordered a fan from Mouser Electronics, to repair my bug zapper. It apparently got broken in transit. No problem at all, they're sending me a replacement, not asking me to return the old one, and not charging shipping on the replacement.
I also want to mention that I've mostly had good luck with Dish Network customer service -- I've been able to speak to knowledgeable people whose native language seems to be English, a combination becoming more and more rare on help lines for tech products and services.